RETURN & EXCHANGE POLICY
Our goal is for you to be satisfied with your purchase. Currently, we do not offer REFUNDS. If, for any reason your item does not fit to your liking, you have 10 days from when your order was received to inform us that you intend to return for the same design and colorway. Please keep in mind you are responsible for any additional shipping incurred. (i.e. If your order was delivered on the 1st, you have until the 10th to contact us about making a return). If there was a company error, please let us know we will be happy to assist you and will exchange your merchandise for the same colorway. If that colorway is no longer available we will provide you the option(s) available at that time.
- Merchandise must be returned within 14 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags attached.
1. Print out your original order confirmation
2. Package the shirt with the original order confirmation
3. Send the package to:
Chosen Vessels Apparel
5804 Boyette Rd. Unit #7395
Wesley Chapel FL 33545
Email us at ContactUs@CVApparel.com
Subject Line: Size Change, Defective Item or Wrong Item Shipped
What item you are returning:
What item and size for the exchange:
Tracking number of the returned item:
All items are shipped within the USA using USPS for a flat rate of $5.99 Once your item has shipped, you will receive USPS tracking information via email. Shipping fees are never refunded.
You are responsible for entering in the correct delivery address for your package. If your package is returned to us due to an insufficient address, shipping charges do apply to ship your order out again.
We are not responsible for packages once they are in the hands of USPS. Please make sure you are shipping to a secure location to avoid packages becoming lost or stolen. If your tracking shows that your package has been delivered and you did not receive it, you can do the following... 1. Check with your neighbors and family to make sure they did not receive your package by accident. 2. Contact your local post office with your tracking number to let them know you never received your package. 3. If you still have not found your package, file a claim with USPS by clicking on this link: https://www.usps.com/help/
Please note there could be delays due to weather, holiday, or delays with USPS that we cannot control.
PLEASE NOTE: Due to the high demand on styles it could take up to 7-10 business days for your order to process and ship.
SALES/ BLACK FRIDAY / CYBER MONDAY
Any merchandise purchased at discount or sale cannot be returned.
Chosen Vessels Apparel reserves the right to refuse returns for store credit requested from orders made on special sales and from items purchased under the Sales Category on our online site. THESE ARE FINAL SALE.